Videotape to MP4 file Frequently Asked Questions


How long will my order take?

In general, most orders are completed within 2 to 3 business days, however larger orders may take additional time. Please contact us to get a more specific timeline.

How do I get my order to you?

For orders over £149, a FREE pick-up & delivery service is available. Additionally, you can use a courier service to get your order directly to us and we will use our fully trackable courier service to return the order to you. You can also book an appointment online or via phone to drop off your order in person at our location. Our address is: Video Studio at 173a Walsgrave Road, Coventry UK. CV2 4HH.

Is mailing in my order reliable?

We suggest using a courier company (e.g. RoyalMail, UPS, DPD, Yodel.) that provides a tracking number to ship your order to us. We will use the same method to ship your completed order back to you.

Can I provide you with a USB or External Drive?

Yes, just make sure your USB or External Hard Drive has enough space to hold your transferred files. If needed, we are able to provide you with a USB or external hard drive for an additional fee.

How does your free pick-up & delivery work?

It’s very simple! As long as your order is over £149, get in contact with us to arrange a specific pick-up date and time. We serve Coventry, Daventry, Hinckley, Birmingham, Banbury, Rugby, Leamington Spa, Leicester, Northampton, Nuneaton, Warwick, Dudley, Cheylesmore, Earlsdon, Allesley, Aston, Willenhall, Walsall, Tile-Hill and others

Can I get multiple copies of the DVD?

Absolutely! We charge a fee of £3.99 per additional CD or DVD.

Do you outsource orders overseas?

Never. All orders are processed locally at our location in Coventry. Unlike our competitors, we never send your order overseas or outsource it to another company.

Do you accept RUSH orders?

Yes we do, but an additional fee will be charged depending on the size of the order. Please contact us to make arrangements for rush orders.

What type of video tapes do you transfer?

We transfer VHS, VHS-C, MiniDV, High Def.MiniDV, Betamax, DVCam and Hi8 video tapes to DVD or any digital format of your choice (USB, HDD, SD Card, Online).

Do you transfer NTSC video tapes?

Absolutely. We accept both PAL (Europe & Asia) and NTSC (North America) formats.

I don't know how long my video tapes are?

No need to worry! We charge a flat fee, be it 1hr or 3 hrs tape length.

What if my tape is longer than 2 hours?

If your video tape is longer than 2 hours, we recommend transferring it onto MP4 file which you will be able to download to your computer or share the link with loved ones. Please contact us if you have any questions.